Refund policy

At Interacly AI (a product of Uru Space), your satisfaction is our top priority. We appreciate your business and understand the value of your investment. That's why we strive to create and deliver products of the highest quality and stand by the effectiveness of our services.

This Refund Policy, governed by Uru Space, outlines our policy on refunds, to provide you with a clear understanding of how they work. We encourage you to read this policy thoroughly and reach out to us at [email protected] if you have any queries or concerns.

Now, let's move to the main points:

1. Understanding Our Service: Interacly is a chatbot service provider that empowers users to create customized chatbots using powerful large language models (LLMs) available through APIs such as OpenAI.

2. Service Purchase: When a customer purchases a service from Interacly, they gain the ability to create, modify, and implement chatbots within their desired platforms for the duration of their subscription.

3. Eligibility for a Refund: As we strive to offer a high-quality service, customers are eligible for a refund within 14 days of the initial purchase of the service if they find that it does not meet their needs or expectations.

4. Assessing Refund Eligibility: The eligibility for a refund will be assessed based on the dissatisfaction reasons given by the customer. These reasons will need to clearly highlight how the service did not meet the stated standards or expectations.

5. Requesting a Refund: Refund requests should be submitted via email to our support team at [email protected]. The request should contain the order number, purchase date, reason for the refund, and any other relevant information that could expedite the process.

6. Processing of Refund: Once the refund request is received and approved, the refund will be processed within 7-14 business days. The funds will be credited to the original payment method used during purchase.

7. Refund Amount: The refund will cover the full amount paid at the time of purchase, minus any discounts or promotional offers applied.

8. Refunds After 14 Days: If more than 14 days have passed since the purchase of the service, we are generally unable to offer a refund. However, we assess such requests on a case-by-case basis and encourage dissatisfied customers to contact us.

9. Cancellation of Service: If you choose to cancel your subscription to our service after the refund period, you may do so but will not receive a refund for the unused portion of your subscription.

10. Cancellation of Future Subscription: Customers can cancel their subscription for future months at any time, but this will not trigger a refund for the current month.

11. Cancellation of Future Subscription: Customers can cancel their subscription for future months at any time, but this will not trigger a refund for the current month.

12. Refund for Duplicate Purchases: If you accidentally purchased the same service more than once, please contact us immediately. We will refund the duplicate purchase fully.